Unsurprisingly, Snapchat wants people to adapt to the app’s new look.
Snapchat has warned that users who use unofficial methods to change Snapchat back to the way it worked before its controversial new redesign may be permanently locked out of their account or lose memories they had stored on the app.
To say that the new redesign hasn’t exactly gone down well with Snapchat’s millions of users would be an understatement and many people gladly availed of tips over the weekend to change it back to the way it had looked and worked before.
Over the weekend, Snapchat warned users of the dangers of losing memories if reinstalling or logging out of the app, but they have since gone a step further.
Before reinstalling Snapchat or logging out, make sure Memories are backed up or you could lose them 😔
Settings > Memories > Backup Progress ‘Complete’ means you’re all set. If not, tap to see which Snaps need backing up.
You'll also need your password so you can log back in!
— Snapchat Support (@snapchatsupport) February 10, 2018
A post on Twitter by Snapchat Support earlier this week warned Snapchat users not to believe everything they read on the internet and instead encouraged anyone seeking assistance to refer to the Snapchat Update FAQ on the Snapchat support website.
Don’t believe everything you read on the internet — unofficial workarounds to change the way Snapchat looks are temporary and can result in getting permanently locked out of your account or losing Memories 😱
For help with what’s new, go to https://t.co/j7uDxAwOrO
— Snapchat Support (@snapchatsupport) February 11, 2018
Changes as radical as the ones introduced by Snapchat are always likely to have teething problems, but the backlash has been quite significant.
As of Tuesday morning, for example, a petition on Change.org to remove the new update has attracted over 660,000 of a targeted one million signatures.
The company itself is of the belief that they’ll be able to ride this storm out, however, with a spokesperson telling CNN:
“Updates as big as this one can take a little getting used to, but we hope the community will enjoy it once they settle in.”
We’ll have to see about that.
