Fair play, Cam.
The problem with large corporations on social media is that they’re on a hiding to nothing. If they’re too straight-laced and official, they seem po-faced and out of touch, and yet any attempts at humour are often shot down as ‘trying too hard’ and being incredibly lame.
But credit where it’s due, Morrisons’ official account played a blinder with one mischievous customer who decided to put in a pisstake complaint about their delectable doughnuts. He wasn’t happy about the affect on his sex life, and the supermarket chain responded perfectly.
It all started when ‘Silverfox’ complained about the lack of a hole in the sugary snack he’d bought…
https://twitter.com/PeeWeeMFC75/status/817358336488251392
Rather than ignore the puerile tweet, or reply with a straight but dour party line, ‘Cam’, who was manning the account, responded in kind with a friendly suggestion…
Improvise! – Cam
— Morrisons (@Morrisons) January 6, 2017
The complainer then took it a step further to test the waters…
https://twitter.com/PeeWeeMFC75/status/817374101991985152
But Cam was not to be outdone…
You didn't wait for them to cool down? – Cam
— Morrisons (@Morrisons) January 6, 2017
At this point, Silverfox began to open up…
https://twitter.com/PeeWeeMFC75/status/817390102091624449
Cam was nothing if not understanding…
She sounds it! My advise, leave everything to chill for 2 minutes. – Cam
— Morrisons (@Morrisons) January 6, 2017
This was muchly appreciated…
https://twitter.com/PeeWeeMFC75/status/817391934981500928
If you need anything else, you know where I am – Cam
— Morrisons (@Morrisons) January 6, 2017
No problem – Cam
— Morrisons (@Morrisons) January 6, 2017
Then, for a lovely little happy ending, the customer realised the conversation had gone and viral was excited to let his new friend know…
https://twitter.com/PeeWeeMFC75/status/817726655099785216
https://twitter.com/NaturallyTiss/status/817694987265699840
