*sprints to cash machine*
High-street banking giants TSB have had a bit of nightmare after their customers were left unable to access their money after the company attempted to upgrade their online banking system over the weekend.
It meant that some of the bank’s users could see details of other people’s accounts and that many of the balances were incorrect. Laim McKenzie, from Paisley, Scotland, suddenly found himself with £13,000 resting in his account when he managed to log in to check on Sunday, despite actually being in his overdraft.
He checked the app on 6pm on Sunday evening and was shocked by his suddenly substantial balance in the black.
The 20-year-old told the BBC: “I saw the details of one other account holder, as well as my own. My balance, because of my overdraft, is in minus, but my balance was showing at £13,000. I closed the app and went in again at 19:00 and only my account was showing – but my balance was showing at zero.
“I’ve closed the app again and have not been able to access it since”, he added.
Other angry customers took to Twitter to express their frustration at not being able to withdraw their money with many even demanding compensation.
https://twitter.com/CBXDesignUK/status/988182720403726336
https://twitter.com/Rachael60369439/status/988110749607321601
.@TSB so go to my app and have someone else’s accounts there!!!! Serious dpa breach! Want to speak to someone now and a half an hour wait!! What would the FCA say about this!!! Might just inform them a bank is giving away other people’s account numbers
— bex (@Bec_701) April 22, 2018
https://twitter.com/mrsyasminxo/status/988157865608273922
@TSB hope you’re going to compensate your customers for the inconvenience. You’ve had all weekend yet the app and internet banking a still down, totally unacceptable
— andrew watts (@andwat83) April 22, 2018
https://twitter.com/eyowlet/status/988141264573992960
This really is not good enough @tsb can't transfer money due to internet banking failure. I think you owe your customers a good will gesture after this. #tsb pic.twitter.com/m9JcO9mtui
— cupcakesandacid (@cupcakesandacid) April 22, 2018
Somehow, amongst all the chaos and rage TSB did manage to keep at least one customer:
https://twitter.com/GrzegorzPrzyby5/status/988331233653424128
Because he understands the “complexity of a system upgrade”. Absolute gold.
